Metro Tow Trucks Co. (“Metro Tow Trucks,” “Metro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.metrotowtrucks.com, contact us, submit an inquiry, request information about our products or services, or otherwise interact with Metro Tow Trucks.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from third parties where permitted by law.
Information You Provide to Us
When you contact us, request a quotation, submit an inquiry, or communicate with us, we may collect information such as:
- Your name
- Company or organization name
- Email address
- Telephone number
- Country, region, or location
- Job title or business role
- Product interests
- Vehicle or chassis information
- Equipment specifications or requirements
- Project information
- Shipping or delivery information
- Information contained in messages, inquiries, or correspondence
- Any other information you voluntarily provide to us
Our website contact forms may request information including your name, email address, telephone number, subject, and message.
Business and Transaction Information
If you purchase products, request parts or services, become a dealer or distributor, or otherwise enter into a business relationship with Metro Tow Trucks, we may collect additional information necessary to process and manage that relationship.
This may include:
- Company information
- Billing and shipping information
- Purchase and quotation history
- Product configurations
- Service and support history
- Warranty information
- Payment or transaction-related information
- Communications relating to an order or project
Where payment processing is handled by a third-party payment provider, payment card information may be collected and processed directly by that provider rather than stored by Metro Tow Trucks.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics tools, or other service providers.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Referring website or URL
- Pages viewed
- Time and date of visits
- Time spent on pages
- Links clicked
- Website interaction data
- Cookie identifiers
- Technical and diagnostic information
This information helps us operate, secure, maintain, and improve our website.
2. How We Use Personal Information
We may use personal information for purposes including:
- Responding to inquiries and requests
- Preparing quotations and proposals
- Providing information about our products and services
- Processing orders and transactions
- Providing customer service and technical support
- Managing warranty and after-sales service
- Communicating with customers, dealers, distributors, suppliers, and business partners
- Arranging manufacturing, shipping, delivery, installation, service, or support
- Managing dealer and distributor relationships
- Improving our products and services
- Improving website functionality and user experience
- Maintaining website security
- Detecting and preventing fraud, misuse, or security incidents
- Conducting business analytics and performance measurement
- Understanding customer interests and website usage
- Sending marketing communications where permitted by law
- Complying with legal, regulatory, tax, accounting, or contractual obligations
- Protecting the rights, property, safety, and legitimate interests of Metro Tow Trucks, our customers, and others
We will not use personal information for a materially different purpose without obtaining additional consent where required by law.
3. Consent
Where required by applicable privacy law, we obtain your consent before collecting, using, or disclosing your personal information.
Consent may be express or implied depending on:
- The sensitivity of the information
- The purpose for which it is collected
- Your reasonable expectations
- Applicable legal requirements
For example, when you submit a contact or quotation request, you consent to our use of the information you provide for the purpose of responding to and managing your inquiry.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain products, services, quotations, support, or other requested services.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, analyze website performance, improve user experience, and support security and marketing activities.
Cookies are small data files stored on your device when you visit a website.
We may use the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function properly and may support functions such as:
- Website navigation
- Security
- Session management
- Form submission
- Website preferences
Analytics Cookies
Where analytics tools are enabled, these cookies may help us understand:
- How visitors reach our website
- Which pages are viewed
- How long visitors remain on the website
- Which products or content attract interest
- How visitors interact with the website
Marketing Cookies
Where advertising or marketing technologies are enabled, cookies or similar technologies may be used to measure advertising effectiveness or provide more relevant marketing.
You can usually control or delete cookies through your browser settings.
Disabling certain cookies may affect the operation or functionality of the website.
5. Marketing Communications
With your consent, or where otherwise permitted by applicable law, we may send you information concerning:
- Metro Tow Trucks products
- New equipment
- Parts and services
- Product updates
- Promotions
- Events
- Dealer opportunities
- Industry information
- Other relevant business communications
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.
We will continue to send non-marketing communications that are necessary to manage existing business relationships, orders, service requests, warranties, or other transactions.
Canadian anti-spam legislation generally requires appropriate consent before sending commercial electronic messages and requires an unsubscribe mechanism. ISED Canada
6. How We Share Personal Information
We may share personal information where reasonably necessary to conduct our business.
Recipients may include:
- Employees and authorized personnel
- Affiliates
- Dealers and distributors
- Manufacturing partners
- Shipping and logistics providers
- Service and installation providers
- Website hosting providers
- Information technology providers
- Cloud storage providers
- Email service providers
- Customer relationship management providers
- Analytics and website service providers
- Accounting and financial service providers
- Insurance providers
- Legal and professional advisers
- Government authorities or regulatory bodies where legally required
We may provide these parties only with the information reasonably necessary for them to perform their services or fulfil the relevant business purpose.
We may also disclose information:
- With your consent
- To comply with applicable law
- To respond to lawful requests from courts, government agencies, regulators, or law enforcement
- To investigate fraud or security incidents
- To enforce agreements or protect legal rights
- Where necessary to protect the safety of individuals
- As part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction
Where third parties process personal information on our behalf, we seek to use appropriate contractual, organizational, and technical measures to protect that information.
7. International Processing and Transfers
Metro Tow Trucks operates internationally and serves customers in multiple countries.
As a result, personal information may be accessed, stored, processed, or transferred in jurisdictions outside your province, state, or country, including jurisdictions where Metro Tow Trucks, its affiliates, service providers, dealers, distributors, or business partners operate.
Privacy and data protection laws in those jurisdictions may differ from those in your home jurisdiction.
Where required, we take reasonable steps to ensure that personal information transferred to third parties receives an appropriate level of protection.
Personal information stored or processed in another jurisdiction may also be subject to lawful access requests by courts, law enforcement agencies, or governmental authorities in that jurisdiction.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected
- Maintain customer and business relationships
- Provide products and services
- Manage warranties and after-sales support
- Maintain business and transaction records
- Resolve disputes
- Comply with tax, accounting, legal, regulatory, and contractual requirements
- Protect legitimate business interests
Retention periods may vary depending on the type of information and the purpose for which it is used.
When personal information is no longer required, we take reasonable steps to delete, destroy, anonymize, or otherwise securely dispose of it.
This approach is consistent with PIPEDA’s principle that personal information should only be retained as long as needed for identified purposes. Office of the Privacy Commissioner
9. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Theft
- Misuse
- Alteration
- Destruction
Depending on the circumstances, safeguards may include:
- Password and access controls
- User permission restrictions
- Website and server security measures
- Secure communications
- Firewalls and security monitoring
- Backups
- Software updates
- Employee access controls
- Internal procedures
- Secure third-party service providers
However, no internet transmission, electronic storage system, or security system can be guaranteed to be completely secure.
Users should therefore exercise appropriate caution when transmitting personal or sensitive information online.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request information about how your information has been used or disclosed
- Withdraw consent, where processing is based on consent
- Object to or restrict certain uses of your information where applicable
- Request deletion of certain personal information where legally available
- Request a copy of certain information in a portable format where required by law
- Opt out of marketing communications
- Make a complaint regarding our handling of personal information
Under PIPEDA, individuals generally have the right to ask an organization about personal information it holds about them and to challenge its accuracy and completeness. Office of the Privacy Commissioner
To exercise a privacy right, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before responding to certain requests.
Some rights may be subject to exceptions permitted or required by applicable law.
11. Visitors From Outside Canada
Our website may be accessed by individuals located outside Canada.
If privacy or data protection laws in your jurisdiction provide additional rights, we will respond to valid requests as required by applicable law.
Depending on your location, such rights may include rights relating to:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Data portability
- Withdrawal of consent
- Marketing preferences
Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be waived under applicable privacy legislation.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, distributors, service providers, or other external resources.
Metro Tow Trucks does not control the privacy practices of third-party websites.
When you leave our website, your information will be governed by the privacy policy of the website or service you visit.
We encourage you to review the privacy policies of third-party websites before providing personal information.
13. Social Media
Metro Tow Trucks may maintain accounts or pages on third-party social media platforms.
If you interact with us through a social media platform, information you provide may be collected both by Metro Tow Trucks and by the platform operator.
The platform’s collection and use of personal information is governed by its own privacy policy.
14. Children’s Privacy
Our website, products, and services are intended primarily for businesses, professional operators, dealers, distributors, fleet operators, government organizations, and commercial customers.
They are not directed toward children.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
15. Accuracy of Personal Information
We take reasonable steps to keep personal information accurate, complete, and up to date where necessary for the purposes for which it is used.
You are encouraged to contact us if your personal information changes or if you believe information we hold about you is inaccurate.
16. Privacy Complaints
If you have a question, concern, or complaint about our privacy practices, please contact us.
We will review privacy concerns and make reasonable efforts to address them.
Where applicable, you may also have the right to submit a complaint to the relevant privacy or data protection authority in your jurisdiction.
For Canadian privacy matters, information about federal privacy rights and complaints is available from the Office of the Privacy Commissioner of Canada.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our business
- Changes to our website
- New technologies
- New products or services
- Changes to our privacy practices
- Changes to applicable laws or regulations
The updated version will be posted on this page and the Last Updated date will be revised.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how Metro Tow Trucks handles personal information, please contact us:
Metro Tow Trucks Co.
2759 Lancaster Road
Ottawa, Ontario
K1B 4V8
Canada
Email: sales@metrotowtrucks.com
Toll-Free: 1-866-924-1675
Telephone: 613-223-0139
Metro Tow Trucks publicly lists this Ottawa address, email and contact numbers on its website.