Welcome to www.metrotowtrucks.com (the “Website”), operated by Metro Tow Trucks Co. (“Metro Tow Trucks,” “Metro,” “we,” “us,” or “our”).
These Terms & Conditions govern your access to and use of this Website, including any content, product information, specifications, images, documents, forms, downloads, and other materials made available through the Website.
By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the Website.
1. Website Purpose
This Website is intended to provide general information about Metro Tow Trucks, our products, equipment, services, dealers, distributors, and related business activities.
Information provided on this Website is for general informational and commercial inquiry purposes only.
Unless expressly stated otherwise in a written quotation, sales agreement, purchase order, or other document issued or accepted by Metro Tow Trucks, information on this Website does not constitute a binding offer, contract, warranty, or guarantee.
2. Product Information
Metro Tow Trucks makes reasonable efforts to provide accurate and current product information.
However, product information displayed on this Website may include:
- Product specifications
- Capacities
- Dimensions
- Weights
- Equipment configurations
- Chassis recommendations
- Images
- Illustrations
- Renderings
- Optional equipment
- Performance information
- Technical descriptions
Such information is provided for general reference only.
Product specifications, models, features, configurations, materials, designs, availability, and other product details may be changed, improved, replaced, or discontinued without prior notice.
Images and illustrations may show optional equipment, accessories, prototype features, or configurations that are not included as standard equipment.
Metro Tow Trucks product literature already states that specifications and feature availability may change without notice and that optional equipment may be shown. Metro Tow Trucks
Customers should obtain current written specifications and configuration details before placing an order.
3. Vehicle and Chassis Compatibility
Tow truck and recovery equipment performance may depend on many factors, including:
- Chassis manufacturer and model
- Gross vehicle weight rating
- Axle ratings
- Wheelbase
- Frame dimensions
- Suspension
- Tire configuration
- Weight distribution
- Installed accessories
- Local laws and regulations
- Operating conditions
Any chassis recommendations, axle requirements, weight ratings, or equipment capacities shown on the Website are provided for general guidance only.
Metro Tow Trucks product documentation specifically notes that chassis capacity can materially affect overall unit performance and that heavier chassis specifications may be required depending on chassis and equipment weight. Metro Tow Trucks
It is the responsibility of the purchaser, installer, dealer, operator, and/or vehicle owner to ensure that the final vehicle configuration complies with applicable laws, regulations, weight limits, licensing requirements, and safety requirements in the jurisdiction where the vehicle will be operated.
4. Quotes and Orders
Submitting an inquiry, contact form, request for quotation, or other request through the Website does not create a binding agreement.
Any quotation issued by Metro Tow Trucks may be subject to additional terms, including:
- Pricing
- Currency
- Taxes
- Deposits
- Payment schedule
- Production schedule
- Delivery terms
- Freight
- Product specifications
- Chassis requirements
- Warranty terms
- Validity period
- Cancellation terms
- Other commercial conditions
An order becomes binding only when accepted in accordance with the applicable written sales documentation.
If there is any conflict between information on this Website and a written quotation, sales agreement, purchase order accepted by Metro Tow Trucks, or other signed agreement, the written agreement will govern.
5. Pricing
Any pricing displayed on the Website, if applicable, is subject to change without notice unless expressly stated otherwise.
Prices may exclude:
- Taxes
- Duties
- Freight
- Shipping
- Insurance
- Customs charges
- Installation
- Chassis
- Optional equipment
- Local certification
- Registration
- Other charges
Final pricing will be confirmed through an official quotation or sales agreement.
6. Availability and Lead Times
Product availability, manufacturing capacity, delivery estimates, and lead times may change.
Any production or delivery timeframe provided through the Website is an estimate unless expressly confirmed in writing.
Metro Tow Trucks is not responsible for delays resulting from circumstances outside its reasonable control, including:
- Supplier delays
- Material shortages
- Transportation delays
- Customs clearance
- Labour disruptions
- Severe weather
- Government actions
- Regulatory approvals
- Force majeure events
- Chassis availability
- Shipping interruptions
7. Product Use and Safety
Tow trucks, recovery vehicles, lifting equipment, winches, underlifts, booms, rotators, and related equipment are professional-use products that may involve significant risks if improperly operated.
Operators should:
- Receive appropriate training
- Follow operating manuals
- Follow safety instructions
- Inspect equipment before use
- Observe rated capacities
- Follow proper recovery procedures
- Comply with applicable laws and regulations
Nothing on this Website should be treated as a substitute for operator training, engineering review, professional advice, an operating manual, or applicable safety procedures.
8. Intellectual Property
Unless otherwise stated, all content on this Website is owned by or licensed to Metro Tow Trucks.
This includes, without limitation:
- Text
- Product descriptions
- Images
- Photographs
- Videos
- Graphics
- Logos
- Drawings
- Product brochures
- Technical documents
- Layouts
- Designs
- Trademarks
- Trade names
- Downloadable files
You may view and download Website content for legitimate personal or business evaluation purposes.
You may not, without prior written permission:
- Reproduce Website content for commercial use
- Modify or republish Website materials
- Distribute technical materials
- Use Metro Tow Trucks branding without authorization
- Remove copyright notices
- Copy product drawings or proprietary designs
- Represent Metro Tow Trucks materials as your own
Metro Tow Trucks product materials also expressly state that reproduction, display, modification, or distribution requires prior written permission. Metro Tow Trucks
9. Permitted Use of the Website
You agree to use the Website only for lawful purposes.
You must not:
- Attempt to gain unauthorized access to the Website or its systems
- Introduce malware, viruses, or harmful code
- Interfere with Website operation or security
- Scrape or extract data in a manner that harms the Website
- Use the Website for fraudulent or misleading purposes
- Impersonate another person or business
- Submit false information through Website forms
- Use Website content in a way that infringes intellectual property rights
10. Third-Party Links
The Website may contain links to third-party websites, platforms, dealers, distributors, suppliers, social networks, or other external resources.
These links are provided for convenience only.
Metro Tow Trucks does not control and is not responsible for:
- Third-party content
- Third-party privacy practices
- Third-party security
- Third-party availability
- Products or services offered by third parties
Access to third-party websites is at your own discretion and subject to the applicable third party’s terms and policies.
11. Website Availability
We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable due to:
- Maintenance
- Software updates
- Hosting issues
- Network failures
- Cybersecurity incidents
- Technical problems
- Events beyond our reasonable control
We may modify, suspend, or discontinue any portion of the Website without prior notice.
12. No Website Warranty
The Website and its content are provided on an “as is” and “as available” basis.
To the extent permitted by applicable law, Metro Tow Trucks makes no representation or warranty that:
- Website content will always be complete or error-free
- The Website will always be available
- Website information will meet a user’s particular requirements
- All information will remain current at all times
- The Website will be free from technical errors or harmful components
This section concerns use of the Website and does not replace or limit any express written product warranty provided under an applicable sales agreement.
13. Limitation of Liability
To the extent permitted by applicable law, Metro Tow Trucks will not be liable for indirect, incidental, special, consequential, or similar damages arising from or relating to:
- Use of the Website
- Inability to access the Website
- Reliance on Website content
- Website errors or omissions
- Third-party links
- Unauthorized access or cybersecurity incidents outside our reasonable control
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14. Privacy
Personal information submitted through this Website is handled in accordance with our Privacy Policy.
Our Website currently provides contact and inquiry forms through which visitors can submit information such as name, email address, telephone number, subject, and message. Metro Tow Trucks
Please review our Privacy Policy for more information about how we collect, use, and protect personal information.
15. Communications
If you contact Metro Tow Trucks through the Website, email, telephone, or another communication channel, you are responsible for ensuring that the information you provide is accurate.
Electronic communications may not always be secure, and users should avoid transmitting highly sensitive information unless an appropriate secure method has been arranged.
16. Dealers and Distributors
Information concerning dealers, distributors, territories, partnerships, or business opportunities is provided for general informational purposes.
No dealer, distributor, agency, franchise, partnership, or other business relationship is created solely through Website communication.
Any such relationship will be governed by a separate written agreement.
Metro Tow Trucks publicly states that it seeks capable dealers to support customers in underserved areas, but any dealer relationship would still require separate commercial arrangements. Metro Tow Trucks
17. Export and Regulatory Compliance
Products may be subject to export controls, import requirements, transportation regulations, certification requirements, customs rules, and other laws depending on the destination country or jurisdiction.
Customers are responsible for confirming local requirements unless otherwise agreed in writing.
Product availability in one jurisdiction does not guarantee that the same configuration is lawful or approved in another jurisdiction.
18. Changes to These Terms
Metro Tow Trucks may update these Terms & Conditions from time to time.
Changes become effective when the revised Terms are posted on this Website unless otherwise stated.
The “Last Updated” date at the top of this page will indicate when the Terms were most recently revised.
Continued use of the Website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.
19. Governing Law
These Website Terms & Conditions are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Any dispute relating specifically to use of this Website will be subject to the jurisdiction of the courts of Ontario, unless applicable law requires otherwise.
This provision does not override any separate governing-law or dispute-resolution provision contained in an applicable sales agreement, dealer agreement, purchase contract, or other written agreement.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
21. Entire Agreement Regarding Website Use
These Terms, together with our Privacy Policy and any other policies expressly referenced on the Website, constitute the agreement governing general use of the Website.
They do not replace separate written agreements governing product sales, warranties, dealership arrangements, service, or other commercial relationships.
22. Contact Us
Questions regarding these Terms & Conditions may be directed to:
Metro Tow Trucks Co.
2759 Lancaster Road
Ottawa, Ontario
K1B 4V8
Canada
Email: sales@metrotowtrucks.com
Toll-Free: 1-866-924-1675
Telephone: 613-223-0139
These contact details match those currently published on the Metro Tow Trucks website.